It contradicts what is actually happening what customers are going through as they try to get a refund.

Thus, adhering to any booking conditions renders them meaningless as Intrepid Travel can and will change them accordingly at their will to manipulate all customers. I had booked a tour of Ethiopia in April and Georgia, Azerbaijan and Armenia in Sept this year. Denmark, the Canary Islands, the Greek island of Mykonos, and the Maldives have been added to the travel advice exemptions list. They expect me to believe they sent all my money to Emerates and African bus drivers in February ans cant get it back. Is there a way we can donate to a fund to support your staff around the world as we wait out this virus? Intrepid Travel’s booking conditions upon registration for a tour are vague and fail at transparency.

As you can see, only one insurer (Nationwide) covers you if the FCDO changes its advice after you book, because of a development related to the pandemic. Intrepid Travel says they have incurred excessive costs to process refunds, that they are in financial distress (look at your annual report) which is simply irrelevant to me as I am a customer also in financial distress and you are holding my money hostage. We did one trip with you to Morocco which gave us a fantastic insight into the lives of the people there. Curaçao, Denmark, Iceland and Slovakia removed from the travel corridors list at 4am, Saturday 26 September 2020. France, the Netherlands, Monaco, Malta, Turks and Caicos Islands and Aruba removed from the exempt list. and cannot wait to get back to it. wow). Your letter shows the heart of your company and whilst I haven’t yet personally travelled with Intrepid, I’ve always loved what you as a company stand for and will continue to sing your praises to others. Liechtenstein is no longer on the travel advice exemptions list, following the latest assessment of COVID-19 risks there.

If you arrived in England from Italy, San Marino or Vatican City before 4am 18 October, you may not need to self-isolate.

Awful attitude. And although medical expenses cover is more widely available, COVID-19 is still a threat and it’s still deadly, so you need to take every precaution to make sure you’re safe if you do go abroad. I do hope Intrepid can keep operating. I figure if I had to postpone my trip, I’m going to really go for it and see more countries than I had originally intended! For information on careers, PR, marketing or responsible business Now, I know what you’re thinking: “Yeah, yeah, we’ve heard it all before.” But let me explain. But I felt the way you handled this – making loud promises of 150% credit which you’d renegaded on within 24hrs, trying to retrospectively change T&Cs others had signed up to with the best of intentions, and wording communications in such a way as to make it seem like refunds weren’t an option – completely blew my trust in your company.

this trip.

2: to ask that Intrepid Travel hold monies paid up to 18 months.

I fully intend to travel as soon as possible once borders and countries open again and i hope to use your company to do so. Tell a member of the staff or crew if you develop symptoms while travelling. This is incredible. Your letter tells people what exactly is happening in the tourism industry, worldwide. By accepting that 110% travel credit and keeping your trust in Intrepid, you’re making a down payment on the kind of world you want to see when the worst of this coronavirus epidemic has passed.

Credits are not financially protected in the same way as cash in case of a potential bankruptcy. recommends getting the following levels of cover: Find out more: flight cancellations and compensation. With local lockdowns in place for millions across the country and travel corridors to several nations slamming shut, we look at the impact this will have on  your travel insurance. Angesichts der beispiellosen Auswirkungen des Coronavirus (COVID-19) haben wir unsere Buchungs- und Stornobedingungen aktualisiert, um auf die fortschreitende Ausbreitung der Pandemie zu reagieren. Luxembourg removed from the exempt list for arrivals from 31 July 2020.

Sprechen Sie mit einem unserer Reiseexperten.

With much respect, and positive vibes, looking forward to travelling with you soon. Singapore and Thailand to be added to the England travel corridor list at 4am Saturday 19 September 2020. Martinique, Italy and San Marino are no longer on the travel advice exemptions list, following the latest assessment of COVID-19 risks. We have met so many people and seen and experienced wonderful things on our trips. May you and the whole global Intrepid community flourish! Flexibel, sorglos und sicher: mit unseren neuen Buchungsbedingungen und Sicherheitsrichtlinien kannst Du ganz beruhigt Deine Reise buchen – jetzt und in Zukunft.

Curaçao, Denmark, Iceland and Slovakia are no longer on the travel advice exemptions list, following the latest assessment of COVID-19 risks. We are happy to take the voucher option as we want Intrepid to survive as it’s such an amazing organization. While filming for another travel company where our feedback was listened to. The FCDO continues to advise against non-essential international travel at this time, except to the countries and territories listed on this page. Intrepid Travel’s booking conditions upon registration for a tour are vague and fail at transparency.

Have no fear, I will definitely still be doing so over the next few weeks or as the situation clarifies. This just adds to my respect for, and trust in, Intrepid. Ever since we suspended operations on 14 March for the first time in our 31-year history, our primary focus has been getting more than 3,000 Intrepid travellers home safely as coronavirus spread around the world. Der vollständige Reisepreis ist 21 Tage vor Abreise fällig. I’ve been lucky to take two trips with Intrepid and many Urban Adventures. You can change your cookie settings at any time. Warum bittet Intrepid Travel mich, eine Reisegutschrift zu akzeptieren? Die Mehrheit unserer Reisenden hat sich über eine Reisegutschrift von 110% gefreut, aber wir verstehen, dass eine Gutschrift in manchen Fällen nicht das richtige ist. And if they do, you can cancel your booking up to 21 days before departing and we will hold the full payment as credit for a future trip. I’m one of those customers who has claimed my refund (or that’s what’s been promised to me, within 2 weeks) and I’d like to explain why, please.

I noted the advised flight for my India trip and then I booked a night flight instead. Decisions that have ended decades-long careers, decisions that have left families and staff around the world without incomes, decisions that have broken hearts and caused all of our staff and friends a lot of pain. She used you so much she got a free trip. Hoping everyone appreciates your generosity and takes the credit so Intrepid can get through this time and come out the other end. But we feel like it’s also literally the least we can do. I wish you and the Intrepid team the best, and hope you come through this relatively intact, but trust is a difficult thing to win and an easy thing to lose, and you really took a hammer to my trust in Intrepid. 2) Telling me I must submit a request if I want reconsideration under Emotional or Financial hardship to get MY money back .

*Für Polar Reisen gelten gesonderte Bedingungen, **Deine 110% Gutschrift hat kein Ablaufdatum. For a full list of insurers and what they cover, see the table below. that it expects these refunds will be happening and that customers should contact their insurers for more details. Cheers, Hi to you all at Intrepid,

It is disappointing to have this cancelled but beyond your control. Wir haben derzeit die meisten unserer Reisen bis Ende des Jahres ausgesetzt und werden die Situation für Reisen über den Dezember 2020 hinaus weiterhin sorgfältig beobachten. From the bottom of my heart we applaude your honesty and openness during these difficult times. You have given us some remarkable experiences and we know there are many more to come. I agree I hope the credit voucher for those include viable dates – reflective of when borders do open! It begs to wonder how media will respond and react to so much negative press for time already passed and more to come; you may come across my letter on public platforms.

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